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News & Press: Medicaid | Medicare

Important Upcoming Policy Change: Electronic Claims

Wednesday, September 5, 2018   (0 Comments)
Posted by: Diane Berg
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A Division of the Agency for Health Care Administration



Florida Medicaid Health Care Alert


August 29, 2018



Provider Type(s): All

Important Upcoming Policy Change Reminder: Only Electronic Claims Attachment Accepted Starting September 28, 2018

As the Agency for Health Care Administration (Agency) and its fiscal agent, DXC Technology (DXC), move towards automation and environmental sustainability, providers will see multiple changes over the next few months, which will include transitioning to a paperless environment.

Effective September 28, 2018, the fax line supporting submission of attachments for fee-for-service Medicaid claims, (866-267-3775), will be discontinued. The elimination of this process applies to both in-state and out-of-state providers. In-state providers are required to upload claim-related attachments via the secure Web Portal.

Note: Out-of-state providers may continue to submit paper claims with attachments or request the creation of a Web Portal account, with which claims and corresponding attachments can be submitted electronically.

Providers are always encouraged to stay connected by visiting the public Web Portal often for the most up-to-date information on these changes. Providers may also contact the Provider Services Contact Center at 1-800-289-7799, option 7, for any claims-related inquiries, or to speak with a field services representative.

Thank you.







The Agency for Health Care Administration is committed to its mission of providing "Better Health Care for All Floridians." The Agency administers Florida’s Medicaid program, licenses and regulates more than 45,000 health care facilities and 37 health maintenance organizations, and publishes health care data and statistics at Additional information about Agency initiatives is available via Facebook (AHCAFlorida), Twitter (@AHCA_FL) and YouTube (/AHCAFlorida).





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